Thank you for shopping with our silver jewelry store. We want you to be completely satisfied with your purchase. Please read our return and refund policy below:
Returns and Exchanges:
We accept returns or exchanges within 30 days from the date of delivery.
The item must be in its original condition, unworn, and with all tags and packaging intact.
To initiate a return or exchange, please contact our customer service team with your order number and reason for return/exchange.
Customers are responsible for the return shipping fees unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
We recommend using a traceable shipping method and retaining proof of postage for your records.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5 work days.
Please note that shipping fees are non-refundable, unless the return is due to an error on our part.
Refunds may take several business days to appear in your account, depending on your bank or credit card provider.
For hygiene reasons, earrings (including earring sets) are non-returnable.
Customized or personalized items are also non-returnable, unless there is a manufacturing defect or error on our part.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately with your order number and a clear description or photos of the issue.
We will assess the situation and provide instructions for returning the item or offer a suitable resolution, such as a replacement or refund.
Return and Refund Process:
1. To initiate a return, please contact our customer service team at email@example.com.
2. We will guide you through the return process, including providing the necessary return address.
3. Please ensure the item is securely packaged to prevent damage during transit.
4. Once we receive the returned item and confirm its eligibility, we will process your refund or exchange accordingly.
Please note that this return and refund policy applies to purchases made directly through our online store. For purchases made through authorized retailers or third-party platforms, please refer to their respective return and refund policies.
If you have any further questions or require assistance, please reach out to our customer service team. We are here to help and ensure your shopping experience is enjoyable.